Designate case managers for accessibility reports

In the Control Center, you can designate a case manager to handle accessibility reports from users. You can also designate specific people to handle specific accessibility reports, depending on the object of these reports: cryptographic failures, insecure design, vulnerable components and so on.

To access the accessibility Case managers section, go to Manage>Accessibility>Accessibility issue reporting and select the Case managers tab.

You can add, edit and remove accessibility reports case managers.

Add an accessibility report case manager

To add an accessibility report case manager:

1. Go to Manage>Accessibility>Accessibility issue reporting.

2. In the Case managers tab, select +Add case manager.

3. In the Add case manager section, configure the case manager’s details, as follows:

• Target account: Select the user account that you want to designate as bounty hunting report manager for the case category that you select in the subsequent step. This makes sure the reports are assigned to the most experienced case manager in the matter.
• Case category: Select the desired case category that will be handled by the case manager you designated at the previous step.
• Allowed statuses: Select what statuses the bounty hunting report goes through during the investigation (for example, pending/in progress/open and so on).
• Allow access to non-redacted fields: Toggle on to enable case managers to view fields that contain unredacted (non-anonymized) information in bounty hunting cases. When activated, case managers can see the original, complete data in all fields, including potentially sensitive information like reporter names, email addresses, or technical details.
• Allow field redacting: Toggle on to enable the ability to redact (hide or anonymize) specific fields in bounty hunting cases. When enabled, administrators or case managers can mark certain fields as redacted to protect sensitive information such as reporter identity, contact details, or confidential vulnerability details.

4. When finished, select Add.

Edit accessibility report case managers

To modify the case managers of an accessibility report:

1. Go to Manage>Accessibility>Accessibility issue reporting.

2. In the Case managers tab, select Edit details next to the desired case manager.

3. In the Edit case manager section, change the desired parameters of the case manager.

4. When finished, select Save.

Delete an accessibility report case manager

To remove an accessibility report case manager:

1. Go to Manage>Accessibility>Accessibility issue reporting.

2. In the Case categories tab, select Delete next to the accessibility case manager that you want to remove.

3. In the confirmation message, select Confirm.