Configure the accessibility report auto-response settings
After filing an accessibility report, you might want to keep users updated with the progress of the case analysis. In the Control Center, you can set up email templates that enable you to communicate the status of the case to the users. After being reported, a case can be in one of the following states:
- Open: The accessibility case is open and being investigated.
- In progress: The accessibility case investigation is ongoing.
- Closed: The accessibility issue has been addressed.
To configure the auto-response settings of an accessibility report:
- Go to
Manage>Accessibility>Accessibility issue reporting.
- Select the Auto-response settings tab.
- In the Auto-response settings tab, toggle on/off the desired options. As you toggle on an option, the corresponding email template code editor is displayed, enabling you to manually configure the message as you please.
- When finished, select Save.