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How to accept content takedown requests

Available on: Grow and up Where: Manage > Transparency & Accountability > Content takedown

Let people report content on your website that infringes copyright, is illegal or is harmful, for example under the DMCA or the EU Digital Services Act.

Steps

  1. Go to Manage > Transparency & Accountability > Content takedown and turn on Overwrite default settings.
  2. Case categories: review the categories (Hate speech, Copyright infringement, Misinformation, Fraud/Scams, Not age-appropriate, Other) and add or turn off categories as needed.
  3. Case fields: set what reporters must provide, for example the URL of the content.
  4. Auto-response: turn on the status emails sent to reporters.
  5. Case managers: assign who reviews each category.
  6. Alternative reporting channels and Related policies: add other contact options and your content policy.
  7. Select Save on each tab.
  8. Go to Manage > Platform > Governance Portal and make sure content takedown is shown in the Transparency & Accountability tab.

Requests arrive in Operate > Cases > Content takedown.

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